SmarTone Sucks Customer Reviews and Feedback

From Everything.Sucks

SmarTone Telecommunications Holdings Limited, trading as SmarTone (Chinese: 數碼通), is a telecommunications company headquartered in Hong Kong. The company is a subsidiary of conglomerate Sun Hung Kai Properties.


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Electrical Apprentice (Former Employee) says

"Very unorganized. Had to deal with angry customers INSTEAD of the "ceo" handling the issues upfront with us workers. The pay did not match the type of work we did. No paid drive time. Drove from Riverside to Irvine on a daily basis without being paid while sitting in almost 2 hours of traffic JUST to get back to unload and store away the work van and material. Overall, management is horrible...learned a lot from fellow coworkersmanagement"

Marketing executive (Former Employee) says

"The head of Corp comm is a very demanding woman . She is very mean and a lot of people under her left because if her bad attitude. She is a very demanding bossNo prosVery stressful"

AGENT QUALITE (Former Employee) says

"Non respect du rapport entre le volume de travail et le salaire.Bonne ambiance de travailNon respect du rapport entre le volume de travail et le salaire."

Administration Assistant of Client Service (Former Employee) says

"1)處理客戶合約簽署及開台的問題 2)學習到客戶溝通及合約處理及條款保障資訊 3)管理層是小圈子 4)同事很好,大家都很幫手,不過經常有離職情況而轉同事 5)最困難的事情是新主管交代問題不清晰,問新主管流程如何去做都沒有指引,跟著要自行制造指引比主管批核才可以做。 6)可以學習合約條款下的權益及有很多好的同事一同去做。能學習合約條款下的優惠處理及很多熱心的同事教導壓力大,經常OT, 新主管處理問題不公平"

Senior Marketing Executive (Current Employee) says

"Involved a lot of operation work, job duties not aligned with position. Does not welcome creativity or innovation. Departments are not working smooth with each other."

Training Officer (Current Employee) says

"I don't wanna tell so stop asking about my privacy"

Former Employee - Sales Representative says

"Very bad management, long working time, low pay"


"Very old school style management and working organization. Some individuals are rude like speaking in foul and dirty words even in the management level, very unprofessional"

Former Employee - Marketing Officer says

"- Management always change direction and way of execution, sometimes unreasonable decision making - Long working hours - Top down management and working culture - Great vision but without good execution - Communication between teams / depts are weak"

Current Employee - Anonymous Employee says

"long working times, no work life balance"

Former Employee - Anonymous Employee says

"low pay, long hours, clueless management"

Former Employee - Anonymous Employee says

"traditional company in hong kong"

Former Employee - Anonymous Employee says

"some manager are really not nice, see what team you are in."

Current Employee - Senior Marketing Executive says

"Long ot hours Red tape working culture"


"Bad team mate took the benefit of good team mate. A little bit politics No work/life balance Everything's Flexible"

Current Employee - Anonymous Employee says

"Too many redundant and none of the comments would be considered by the head of department." is a non-profit organization and communications forum for social activism. This website allows users a voice to share their point of view online about what sucks in the world.

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